Shipping Policy for Choice Pet Supplies
Welcome to Choice Pet Supplies! We appreciate your trust in us for your pet product needs. To ensure a smooth and timely delivery, please review our shipping policy below.
Order Processing Time
Our dedicated team processes orders within 1 business day, Monday to Friday.
Delivery Period
For customers within the UK, we offer express delivery with an estimated arrival time of 1 to 3 business days after shipment. Please note that the delivery period begins from the shipment date, not the order date. Delays may occur due to customs, incorrect address details, or unexpected factors.
Order Cut-Off Time
Orders must be placed before 5:00 PM (GMT) to be processed on the same business day. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer Express Shipping for a flat rate of £10.00 throughout the UK for all orders.
Method of Delivery
To ensure safe and timely delivery, we partner with trusted carriers, including Royal Mail, DHL, Hermes, and DPD.
Non-Shipping Days
Please note that we do not process or ship orders on public holidays.
Shipment Confirmation & Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking ID. The tracking ID will typically become active within 24 hours.
Working Days
Choice Pet Supplies processes and ships orders from Monday to Friday.
Address Issues & Misplacements
For misplaced or delayed shipments, please contact the carrier first. If issues persist, reach out to us at support@choicepetsupplies.com. If an incorrect address results in a returned shipment, a reshipping fee will apply.
Address Changes
To modify your delivery address, contact us at support@choicepetsupplies.com or call +44 1442 243677 within 24 hours of placing your order. Address changes cannot be made once the order has been shipped.
Cancellations & Damages
If you need to cancel an order, please reach out within 24 hours of receiving your order confirmation.
If your pet product arrives damaged during transit, please email support@choicepetsupplies.com with photos of the damaged item, and we will arrange a replacement or refund.
CONTACT INFORMATION:
Trade name: Choice Pet Supplies
Phone number: +44 1442 243677
Email: support@choicepetsupplies.com
Physical address: Hillier Garden Centre, Leighton Buzzard Rd, Hemel Hempstead HP1 3BA, United Kingdom
Customer Service Hours: 8:00 AM to 5:00 PM, Monday through Friday